Engagement, Outreach and Impact Assessment

Consultation and engagement with communities and service users are major elements of designing services that are able to deliver the equality of outcomes that people need. Improving our performance cannot be done in isolation from those we seek to serve. Involving our citizens is crucial in order to hear their views about current services and how these can be improved to meet current and emerging needs.

This section outlines how we ensure that consultations with the community are happening in a planned and organised way, which includes considering the equality aspects of consultations.