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Frequently asked questions

Frequently asked questions (FAQs)

How can we help?

On this page you will find a number of frequently asked questions we receive. If your question is not shown here, please call 01622 692 121 or email information.officer@kent.fire-uk.org for further information.

Please use the Category selection drop-down box to see the topic you are interested in.

Question
Does the premises have sufficient numbers of staff to evacuate my loved one to safety?
Answer
Although some such schemes still have an on-site scheme manager, many rely on social alarm (“Telecare”) systems linked to alarm receiving centres to provide support to residents. In these cases, there may be only limited day time cover and no management presence during the night to provide any assistance to the residents in the event of a fire. Even in extra care housing schemes, where a higher level of staff presence will commonly be provided by virtue of carers being on site, the assistance that can be provided to residents in the event of fire is limited. 
Fundamental to the fire safety design of any building is the ability to escape safely. The key objective in escape route design is that it should be possible to escape unaided (i.e. without external assistance) while it is still safe to do so. 
You can discuss this with your housing provider to determine how the home meets this. 
Last updated
10/10/2017
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