Kent Fire & Rescue Service
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Frequently asked questions

Frequently asked questions (FAQs)

How can we help?

On this page you will find a number of frequently asked questions we receive. If your question is not shown here, please call 01622 692 121 or email information.officer@kent.fire-uk.org for further information.

Please use the Category selection drop-down box to see the topic you are interested in.

Question
Where can I get more information on incidents Kent and Medway Fire and Rescue Authority has attended?
Answer
• Follow us on Twitter (@kentfirerescue) or Like us on Facebook (www.facebook.com/kentfirerescue) for live incident updates and safety messages. 
 
• We publish incidents of interest and press releases on this website in the News section. 
 
• We publish performance summaries and present these to meetings of the Authority and Planning and Performance Committee. These can be found on this website under About us > Fire Authority > Meeting information 
 
• If you had an incident in your home, you can request free of charge a copy of the summary incident report. You might find you are requested to obtain this by your insurance company. To request this, contact us at information.officer@kent.fire-uk.org email with your name and full address. We will respond within 20 working days, although usually much more quickly than this. 
 
• We do not publish raw data tables on incidents we have attended. If you want to know how many of a particular kind of incident we have attended, you need to request this from us by making a freedom of information request.
Last updated
06/10/2014
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