Kent Fire & Rescue Service
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Frequently asked questions

Frequently asked questions (FAQs)

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On this page you will find a number of frequently asked questions we receive. If your question is not shown here, please call 01622 692 121 or email information.officer@kent.fire-uk.org for further information.

Please use the Category selection drop-down box to see the topic you are interested in.

Question
Do I have to evacuate when the fire alarm sounds
Answer
In most cases Yes, although it will depend on the evacuation plan applicable to your building. In most cases the policy will be when the Fire Alarm sounds, act immediately to ensure your safety. The Fire Alarm System is designed and engineered to provide you with an early warning to allow you to safely exit the building during an emergency situation. 
•Never ignore or assume the alarm is false or the result of a test.   
•Everyone must evacuate the building by way of the safest and closest exit and/or stairway. 
•Never use an lift to exit during a fire alarm activation. 
•Once outside the building, move away from the building. Assemble across the street or in another safe place. 
•The front of the building is where the fire fighters and fire engines will be operating. Do not obstruct their access to the building. 
•If there is an incident occurring on the upper floors and glass is being blown out of the windows, the area below is the hazard zone where serious personal injuries will happen. Do not remain in or near the hazard zone. 
•Once outside, never re-enter the building until you are told to do so by the fire fighters
Last updated
09/06/2016
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