The Service records information about every incident it is called to, and uses this to analyse the location and causes of fires, road accidents and other emergencies. Over the years we have developed computer models that we use to predict risk. We are increasingly using this information to focus our attention where it’s most needed, both through operational response and community safety work.
Performance indicators allow us to measure our own performance year-on-year and also to compare our performance with other fire authorities. Comparative information is included within the summary tables and charts.
In most cases, targets have been set to achieve improvements over three to five years. In some areas, where the performance has been particularly strong, the focus is on maintaining excellent performance rather than setting ambitious targets which are unlikely to be achieved.
In general, targets have been set that:
Achieve improvement over the medium term. This means that targets have been set to al least maintain previous performance and, in most cases, at a level which represents an improvement in performance compared with the previous three-year average;
Support the Authority's Safety and Wellbeing Plan and reflect responses to public consultation;
Address risk and focus on improving poor performance.
You can go to our performance information page to find charts providing detailed information about each of the strategic indicators.