Kent Fire & Rescue Service
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Why we are here

Why we are here

Our Vision:

To make the communities of Kent and Medway the safest in the country

Our Mission:

To save lives and reduce risks

Objectives

 We are committed to:

  • Reducing the numbers of fires, deaths and injuries
  • Reducing road accidents, deaths and injuries
  • Providing high quality and value for money services
  • Engaging with communities to raise awareness
  • Being well prepared to deal with emergencies
  • Reducing our impact on the environment
  • Helping to improve the quality of life for local people
  • Working with businesses to support the local economy

Our Strategies

  • Focus on your safety
  • Focus on business
  • Responding to emergencies
  • Workforce strategy
  • Caring for the environment

Our five strategies set out the overall long term direction of the Authority. They explain what we are doing to support the delivery of our vision, mission and objectives. They cover every aspect of the Authority’s work and focus on the services that we provide to you, whether you are at home, in your car or at work. The strategies reflect the context in which the Authority operates, such as funding pressures as well as demographic and climate changes. Our strategies come to an end in 2018. We will be reviewing them in 2017/18 and will publish a new strategic document in the coming year.

Focusing on our customers

As an organisation we pride ourselves in how we treat our customers. We have multiple everyday examples of how our workforce shows empathy, kindness and support to help the public in distressing and challenging situations. However, we are not complacent and know, from the research we have conducted, that we can do more to achieve excellence in this area. Over the coming years we will use a range of techniques to gain an increasing understanding of how we can better meet the needs of customers externally and internally. Customer focus and customer care will remain central to everything we do.

KFRS customer promise http://www.kent.fire-uk.org/about-us/our-customer-promise/

Health and Wellbeing

We recognise the importance of the health and wellbeing of our staff. People are our most valuable asset and that is why we have a range of tools and resources available to help our staff to manage their mental health and physical wellbeing, and to maintain their levels of fitness.

 

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