This indicator measures the time it takes for us to reach emergency incidents which are considered to be life-threatening. Life-threatening include all fires in properties (excluding chimney fires) and all road traffic collisions (excluding stand by and no-action).
We measure against both a 10 minute response and a 12 minute response time. This is the time it takes for the first vehicle to reach the incident,1 measured from the time our Control staff mobilise the first resource. We are aiming to increase the percentage of life-threatening incidents reached within 10 minutes (especially road traffic collisions which normally take longer to get to).
In 2016/17 79.1% of life-threatening fires were reached within 10 minutes but only 70.3% of RTCs were reached within this time. 86% of fires and 79.6% of RTCs were reached within 12 minutes.
LPI 143i Life threatening incidents reached within 10 mins
LPI 143i - Life threatening incidents attended within 10 mins
| LPI 143ii Life threatening incidents reached within 12 mins ||13/14 Actual ||14/15 Actual ||15/16 Actual ||16/17 Actual* ||14/15 Target || 15/16 Target || 16/17 Target |
|All incidents ||86.1% ||85.7% ||85.8% ||85.6% ||89.0% ||89.0% ||89.0% |
1 Response times are measured from the time the first resource is mobilised to the time the first resource books in attendance at the address provided. In a small number of cases this is not the final address for the incident, for example if the caller provides the wrong address.