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LPI 144 - Response times to non life-threatening incidents

LPI 144 - Response times to non life-threatening incidents

This indicator measures the time it takes for us to reach emergency incidents which are not considered to be life-threatening. Life-threatening incidents include all fires in  properties (excluding chimney fires) and all road traffic collisions (excluding stand-by and no-action) - these are measured under LPI 143.

We measure non-life threatening incidents against a 15 minute response time. This is the time it takes for the first vehicle to reach the incident1, measured from the time our Control staff mobilise the first resource. Our aim is to increase the percentage of life-threatening incidents reached within 10 minutes without allowing the percentage of non life-threatening incidents reached within 15 minutes to fall below 90%.

LPI 144 Chart.png
LPI 144 - Non-life threatening incidents attended within 15 mins

  13/14 Actual 14/15 Actual 15/16 Actual 16/17 Actual 15/16 Target 16/17 Target 17/18 Target
% of calls to fires where response times were met 94.5% 94.7% 93.9% 93.6% 95.0% 95.0% 95.0%

1. Response times are measured from the time the first resource is mobilised to the time the first resource books in attendance at the address provided. In a small number of cases this is not the final address for the incident, for example if the caller provides the wrong address.

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