Evaluating our performance
Understanding people's needs and
adopting a diverse approach and commitment to equality helps
us to improve performance. The number of fires and
serious road traffic collisions has fallen over recent
years and fewer people are dying or being injured as a
We measure performance in a number of ways.
Firstly we measure outcomes, such as the number of fires we
attend. We have seen improvement in all areas
of performance over recent years.
We also ask people how well we performed when they have
needed to use our emergency services. In 2010/11 the survey showed that
when taking everything into account all
respondents were satisfied with the overall service they received
during and after an emegency incident.
We benchmark ourselves against national standards to monitor,
evaluate and continually improve our performance in diversity
Two Ticks Disability Scheme
Has been awarded by Jobcentre Plus for our proactive approach
and positive commitment towards the employment, retention, training
and career development of our disabled employees. We are also
members of the Employer’s Forum on Disability which provides us
with guidance on best practice.
Find out more about the Two Ticks Disability Scheme.
We have signed up to the Mindful Employer
Charter for employers who are positive about mental health,
making a commitment to supporting staff who are experiencing mental
Stonewall Diversity Champion
We are members of the Stonewall Diversity Champion scheme for
employers who have committed to making their workplace more gay
Local Government Equality Framework – Towards Excellence
As part of our commitment to continuous improvement in equality,
we have already achieved Level 3 of the Equality Standard for Local
Government and we are currently working towards the ‘excellent’
standard of the Local
Government Equality Framework.