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Evaluating our performance

Understanding people's needs and adopting a diverse approach and commitment to equality helps us to improve performance. The number of fires and serious road traffic collisions has fallen over recent years and fewer people are dying or being injured as a result.

We measure performance in a number of ways. Firstly we measure outcomes, such as the number of fires we attend. We have seen improvement in all areas of performance over recent years.

We also ask people how well we performed when they have needed to use our emergency services. In 2010/11 the survey showed that when taking everything into account all respondents were satisfied with the overall service they received during and after an emegency incident.

We benchmark ourselves against national standards to monitor, evaluate and continually improve our performance in diversity practice:

Two Ticks Disability Scheme

Has been awarded by Jobcentre Plus for our proactive approach and positive commitment towards the employment, retention, training and career development of our disabled employees. We are also members of the Employer’s Forum on Disability which provides us with guidance on best practice. Find out more about the Two Ticks Disability Scheme.

Mindful Employer

We have signed up to the Mindful Employer Charter for employers who are positive about mental health, making a commitment to supporting staff who are experiencing mental health problems.

Stonewall Diversity Champion

We are members of the Stonewall Diversity Champion scheme for employers who have committed to making their workplace more gay friendly.

Local Government Equality Framework – Towards Excellence

As part of our commitment to continuous improvement in equality, we have already achieved Level 3 of the Equality Standard for Local Government and we are currently working towards the ‘excellent’ standard of the Local Government Equality Framework.

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Objective: We are committed to providing high quality and value for money services