You are here: Home > About us > Management structure > Ops Policy and Resilience >

Steve Demetriou, Director Of OperationsSteve Demetriou

Director of Operational Policy and Resilience

Steve leads on all operational aspects of the service deployment, from general firefighting and rescue duties to emergency planning, major incidents and protecting the Channel Tunnel.

Steve is supported by an assistant director: Paul Flaherty, Assistant Director of Planning and Development, and four areas managers - Graham Gash (Channel Tunnel), Steve Jeffrey (Operational Response Planning), Andy Merriman (Operational Response) and Chris Colgan (Head of Operational Services).


Paul Flaherty, Assistant Director of Development and PlanningPaul Flaherty, Assistant Director of Planning and Development

Paul manages learning and organisational development, health and safety, operational and emergency planning and operational development and procurement. Reporting to Paul:

Chris Colgan, Area Manager (Head of Operational Services)

Chris Colgan

Area Manager
(Head of Operational Services)

Steve Jeffrey, Area Manager (Operational Response Planning)

Steve Jeffrey

Area Manager
(Operational Response Planning)

Andy Merriman, Area Manager (Operational Response)

Andy Merriman

Area Manager
(Operational Response)

Graham Gash, Area Manager (Channel Tunnel)

Graham Gash

Area Manager
(Channel Tunnel)

Site tools


Objective: We are committed to reducing road accidents, deaths and injuries