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How to get help

Further details including user name, password, email address and support for booking, finding and using the local FRS terminal can be obtained by contacting the local FRS contact point or reading any support documentation they have provided. 

If you are experiencing technical issues the KFRS Information Systems Helpdesk team is available by phone or email, 8am – 5pm Monday to Friday.  Please note that password resets will only be accepted via email to the Kent Fire & Rescue Service Information Systems Helpdesk team from the nominated member of staff within each FRS. Contact information is available below:

Telephone:  01622 692121
Extension Number 2444
Email:  helpdesk@kent.fire-uk.org

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