When you dial 999 the first person you speak to is a telephone operator who will ask which emergency service (fire, police, ambulance or coastguard) you require.
You will then be connected to the fire and rescue service and you will hear the telephone number you are calling from being repeated.
The fire service operator will ask for the address of the fire or incident - follow these simple instructions to help us help you. Tell the operator:
- The name and number of the house or building if it is relevant
- The road or street name
- The village or town
- Why you need the fire service
- You may be asked for more information, such as "where is it near to?"
Please listen carefully to what you are being asked or told and give clear, simple answers.
Contacting the fire and rescue service if you are D/deaf or hard of hearing
Send RESCUE followed by the type of incident and its location to 60066.