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Calling 999 in an emergency

When you dial 999 the first person you speak to is a telephone operator who will ask which emergency service you require.

You will then be connected to the fire and rescue service and you will hear the telephone number you are calling from being repeated.

The fire service operator will ask for the address of the fire or other incident - follow these simple instructions to help us help you. Tell the operator:

  • The name and number of the house or building if it is relevant
  • The road or street name
  • The village or town
  • Why you need the fire service?
  • You may be asked for more information, such as "where is it near to?"
  • Listen to what you are being asked or told.

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