Calling 999 in an emergency
When you dial 999 the first person you speak
to is a telephone operator who will ask which emergency service you
You will then be connected to the fire and rescue service and
you will hear the telephone number you are calling from being
The fire service operator will ask for the address of the fire
or other incident - follow these simple instructions to help us
help you. Tell the operator:
- The name and number of the house or building if it is
- The road or street name
- The village or town
- Why you need the fire service?
- You may be asked for more information, such as "where is it
- Listen to what you are being asked or told.
Services for deaf people