Kent Fire and Rescue Service is supplied smoke alarms by Sprue Aegis.
We would encourage our customers, should they experience a fault with their smoke alarm fitted by our home safety team, to initially contact Sprue Aegis on 0800 141 2561, who will send a replacement in the post. We also suggest before contacting Sprue Aegis, to make sure the fault isn’t a dust issue. This would mean following the manufacturers guidance for cleaning the smoke alarm.
Those customers who receive a replacement smoke alarm, and have difficulty fitting it, are urged to contact our home safety team who can come to assist with fitting it; please contact our team on 0800 923 7000 or email firstname.lastname@example.org