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Though we're best known for rescuing people from burning buildings, our firefighters aren't the only heroes we employ.

Behind the scenes there are many professionals working hard in essential roles the public doesn’t see, including our control team, information systems technicians and more. Though some of them may not be front-line staff, they all play a vital part in keeping the people of Kent and Medway safe. Find out more about some of the careers available and the people who work here ...

Firefighter Emma Reynolds of Red Watch, CanterburyFirefighter

Kent Fire and Rescue Service is not currently recruiting full-time firefighters

Our 1,800 firefighters respond to emergencies ranging from fire rescues to road traffic accidents and floods. They use their technical knowledge to maintain life-saving equipment on stations and work with the local community to promote fire safety.

Emma Reynolds is a wholetime firefighter on Canterbury's Red Watch. She said: "I've been here over ten years and can't imagine doing any other job. When I was a kid, I knew what I wanted to do, though careers advisors tried to talk me out of it as I was a girl. The service is a great place to work and everybody supports each other. Whether you're tackling a big fire or dealing with the aftermath of a road accident, teamwork is everything."

Control Operator

When you call 999 and ask for the fire service, the person at the other end of the line will be a member of our control team. Control deals with calls about rescues and burning buildings, to road traffic collisions and floods. At times, the survival advice they give over the phone really can save lives. They decide what fire crews and equipment to send to the incident, and are a central communication point between our crews and agencies such as police and ambulance.

Community Safety Officer, Pauline YauCommunity Safety Officer

This role focuses on promoting safety messages to vulnerable people across Kent and Medway, and will often involve visiting people in their homes to advise on fire safety.

Pauline Yau has a specific role in working with Kent’s black and ethnic minority communities. She attends events such as Vaisakhi and Chinese New Year festivals to highlight the safety message. A former Chinese community volunteer and a registered interpreter, Pauline joined Kent Fire and Rescue Service in 2006.

Community safety officer, Andrew Pidduck pictured at a school visitEducation Officer

This role involves visiting schools across Kent and Medway to highlight the dangers of fire, the consequences of hoax calls and to promote road safety among young people.

Andrew Pidduck was a firefighter in the Thanet area for 20 years before taking up this new challenge. He says the children always enjoy the presentations, but they can come up with some very tough questions!

Fire Safety Officer, Julie OliverFire Safety Officer

These specialist officers ensure that the technical fire safety aspects of building design and use are understood and followed. Officers engage in activities ranging from design-stage risk reduction with architects and designers, through to the enforcement of statutory fire safety requirements in occupied buildings. In addition they offer advice and guidance to ensure a clear understanding of - and compliance with, fire safety legislation.

Julie Oliver works with local businesses and sometimes has to issue Enforcement Notices to ensure premises are safe for staff and customers. She also works closely with local authority colleagues, such as building control. Julie joined Kent Fire and Rescue Service in 2006 after 14 years in HM Prison Service where she was a senior prison officer.

Risk Database Manager, Jayashree RangaswamyRisk Database Manager

Planning for the future and ensuring we adapt our service to the changing needs of the community are key to providing the best possible fire and rescue service for the people of Kent and Medway. Our risk management team analyse a huge range of local data that includes everything from housing density to changes to roads and traffic. This is vital to inform the development of the service. It identifies the areas of the county where risk of fire is greatest, so we can plan fire cover and focus our community safety efforts.

As a risk database manager, Jayashree Rangaswamy plays an important role in this work. She joined Kent Fire and Rescue Service in January 2007, having come from an academic research background and with experience in the public sector in insurance and risk management.

Information Systems helpdesk officer, Will HoInformation Systems Helpdesk Officer

The Information Systems department supports the life critical systems that we use 24 hours a day, 365 days a year. These can range from navigation units within fire appliances, to communications and mapping equipment in the emergency control room and systems that record vital emergency data.

Will Ho joined Kent Fire and Rescue Service in 2009 having previously worked for the international news agency Reuters in their IT service centre. Will says he was attracted to work for us by the sheer variety of the role as well as the chance to play a part in providing the systems that allow our firefighters to respond to life threatening emergencies.

Human Resources Officer, Sarah-Jane PageHuman Resources Officer

The Human Resources team provides a comprehensive support service to the organsiation in areas such as salary and contract administration, performance management, transfer, welfare, retirement and resignation. They ensure these are carried out efficiently and in accordance with relevant legislation, KMFRA policy and procedures and good practice.

Sarah-Jane Page joined us in January 2007 having undertaken her HR training at a pharmaceutical company. Sarah-Jane enjoys the diversity of the work and the variety this position offers, as no two days are the same.

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Objective: We are committed to engaging with communities to raise awareness