Kent Fire & Rescue Service
Navigate
Home > Your safety > Business safety > Top tips for businesses > Dealing with an emergency
Dealing with an emergency

Dealing with an emergency

Have all the information ready to give to our control room

Preparation is essential

In the event of an incident, our friendly and helpful staff in the control room that receive 999 calls will ask you some questions to find out why you need us, so below are some things you can gather and prepare if in the event of an emergency that you need us.

  • Ensure that you shut all doors and call 999

If you are a premises with a fire detection system connected to a central alarm station, do not solely rely on them to call the fire and rescue service. It is better to receive multiple calls from a number of people than depend on the central alarm station calling 999.

Information you will need to provide

  • What is the address of the incident?

  • What is the best access to the address (is there a different post code leading to a separate alternative entrance)?

  • What is the premises type (e.g. sheltered housing, residential care home, extra care housing)

  • What is the incident type (i.e. what is on fire)?

  • Where is the fire within the premises (the room / flat number / specific location)?

  • Are there access codes to enter the property?

  • How many residents are within the premises?

  • Has an evacuation procedure started – if so, how many people have been evacuated and how many remain within the premises?

  • Are there bed bound patients / residents or those that need additional support to evacuate?

  • Where are the residents located within the building that are potentially trapped?

  • Are any of the residents bed bound and unable to self-evacuate? Are staff on site doing this presently?

Helping us when we arrive 

On our arrival, your help is key. Have your grab bag to hand and ensure that the detailed floor plans are easily accessible. This will help the crews form a plan of action. The officer in charge will want to be met by the person in charge of the premises at that time so they can ask further questions and help as efficiently as possible.

Connect with us
  • Facebook icon
  • Twitter icon
  • YouTube icon
  • Flickr icon
  • GovDelivery icon
  • Instagram icon
  • Facebook icon
  • Twitter icon
  • YouTube icon
  • Flickr icon
  • GovDelivery icon
  • Instagram icon