Kent Fire & Rescue Service
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Safe and Well Visits

Feel safe and well at home

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Kent Fire and Rescue Service provides free safe and well visits to help you reduce the risk of fire in your home and help you stay safe and independent in your home.

Our home safety officers or firefighters can visit your home at a time convenient for you, and together with you will tailor the visit to suit your needs and the type of property you live in. A typical free visit takes around 45 minutes and includes the fitting of free smoke alarms where necessary, as well as vital advice to help you stay safe and well.

We will highlight any risks from fire in your home, give fire prevention tips, advice on night-time routines and help you plan your escape route in the event of a fire.

We can also provide specialist equipment (e.g. fire resistant blankets, deaf alarms etc.) and advice where needed.

As well as fire safety we can help you and your loved ones to stay safe and well in lots of other ways.

For example helping people:

  • Avoid falls in the home

  • Live safely with dementia, physical or mental health conditions

  • Stay safe and well in the winter

  • Who are becoming frail or getting older.


Who do we visit? 

We offer a free visit to anyone aged 70 and over, anyone living with dementia, people with long term health conditions, people with young children, pregnant women and people who smoke and need extra support.

We work with health and social care agencies and together we ensure we can reach the right people in Kent and Medway who need a little support, but also where that extra pair of eyes in the home can mean you living safer for longer in the place you’re most happy and relaxed.

How to book your visit:

Please click on the most relevant image below that closely describes you. You will then be taken to a page where you can book a FREE Safe and Well Visit, you’ll also find additional information and support to help you live safer. Once you have submitted your booking form or sent us an email, we will endeavour to contact you within 10 working days to arrange your visit.

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How to refer someone else for a Safe and Well Visit:

If you have fire safety or other health concerns about anyone you know, you can make an enquiry to us – just click on the image above that reflects the person you may be thinking about to get advice on how they can stay safer – then if you think they need a visit give us a call or request a call back and we will endeavour to contact you or them within ten working days.

Before you make that enquiry, please speak to the person in the first instance to make sure they're happy for us to contact them to arrange a visit in their home. You may want to suggest they visit our site first for further information, or they may want to contact us themselves.

If you're a carer for someone and you would like to book them in for a visit:  

Please call us on 0800 923 7000, or click on the image above that is most relevant and complete the form; include your contact details as well as theirs. We will contact you first and we will endeavour to do this within ten working days of your enquiry.

Partner agency referrals

If you are a partner agency making a referral for someone else, find out more here and complete the agency referral form.

Do you need a Safe and Well Visit?

If you’re unsure what advice you need, you can still call us and speak to one of our team. They can then support you around your needs based on the information you provide. If you don’t need a visit, we can still offer you with information which will help you make simple adjustments to your home that will help everyone feel ‘Safe and Well’.

Safe and Well Visit team



Meet our team

For your reassurance and comfort, meet some of the faces who may well visit your home - they're a friendly bunch!



We're working with singer and Kent resident Cheryl Baker - find out how and why?

We've teamed up with Cheryl Baker to help people stay Safe and Well at home

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