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Safe and well visits

Safe and well visits

Safe and Well

What is a safe and well visit?

Kent Fire and Rescue Service provides free safe and well visits to help residents who are most vulnerable to the risk of fire stay safe and independent in their own homes.

One of our friendly home safety officers can visit your home at a time convenient for you. A typical free visit takes around 45 minutes and includes the fitting of free smoke alarms where necessary, as well as vital advice to help you stay safe and well.

We will highlight any risks from fire in your home, give fire prevention tips, advice on night-time routines and help you plan your escape route in the event of a fire.

We can also provide specialist equipment (e.g. fire proof blankets, deaf alarms etc.) and advice where needed.

As well as fire safety we can help you and your loved ones to stay safe and well in lots of other ways. For example helping people:

Who is eligible?

You will be offered a free safe and well visit if you or the person needing a visit meets more than one of the following:

  • anyone in the home is 70 or over

  • anyone in the home is 5 or under

  • anyone smokes in or around the home

  • anyone has a disability including mental health or dementia

  • anyone has any other reason to feel unsafe at home

  • you are referred by a partner agency.

Please call our safe and well visit team on 0800 923 7000 during normal office hours or email home@kent.fire-uk.org for some home safety advice or to see if you’re eligible for a visit from our team.

Please note: our staff always carry official identification and you can contact us to check that they are a genuine employee of Kent Fire and Rescue Service.   

Useful links:

Support for residents in specialised housing

More information on keeping safe

Information for partner organisations

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