Kent and Medway Fire and Rescue Authority does not charge for any service it provides to members of the public. This includes when we respond to your home in an emergency, or if we provide safety advice to you. As a result of this, we do not hold a 'cost per incident' and will not provide this information if requested to as part of a freedom of information request.
We may charge in some circumstances:
- We will usually charge insurance companies, solicitors and private companies for incident reports. The price will be made clear on application. We do not charge members of the public.
- We may charge for very complex freedom of information requests, where this exceeds a threshold of work required. This will be made clear to the person making the request and payment must be received before the work will be started.
- We will charge insurance companies for interviews with our staff related to our actions at emergency incidents, where this has led to an insurance claim by a householder.
- We may charge another fire and rescue service if we attend an incident within their geographic boundary, for example if we go into London.