Welcome to Kent and Medway Fire and Rescue Authority’s customer and corporate plan 2019-2023
This plan sets out a simple narrative that conveys the breadth of activity we perform and sets out our aims and ambitions for the future.
We have renamed this plan the customer and corporate plan to reflect the importance we place on doing the best job we can for the public we serve. Our focus on the customer is embedding into the organisation, starting with the publication of our Customer Promise in 2017 and, because of this, how our plans affect our customers is at the forefront of our thinking. Prior to this plan, our corporate approach was focused on five strategies but these came to the end of their life last year. They have been replaced by a new aim, vision statement and objectives, all of which are clearly explained in this plan. We are committed to working together, saving lives and reducing harm to help everyone be safer by working towards a future where no one is killed or seriously injured by a fire or other emergency. Our objectives and plans focus on:
Over the next year, there will be a number of areas of focus which will continue to challenge us and ensure we are constantly learning from our activities to improve the services we deliver. One major focus will be the evaluation of our activities, ensuring that there is benefit from the activities we carry out and refining them to ensure they are providing the best possible value for money. We will also continue to invest in our assets to provide the best emergency response we can, whilst keeping our firefighters as safe as possible.
As an emergency service, clear leadership is essential for us. We will spend considerable time continuing to develop the leadership skills within the organisation. We need to ensure that we train and develop our leaders. Our leadership framework clearly defines the qualities required at each level of management. It offers a suite of learning and development opportunities which will be available to support our next generation of leaders. Leadership is not defined by what courses we have attended or what qualifications we have achieved, but instead by the difference we are making to the people around us and to the performance of the team and organisation.