Process - Digitalisation and data
Our aim
We seek digital transformation to improve efficiency and decision making and provide a platform for superior customer experiences. We want increased agility, improved collaboration, and to unlock better performance from teams.
Our digital and data goals
- Delivered online where possible to enable colleagues to work more effectively.
- Continue to use data securely and ethically; data is managed as a strategic asset and its integrity can be relied on.
- Data underpins performance and decisions at all levels.
- To develop effective data architecture, making sure data is in an accessible format that suits the activity being performed.
- Simplifying processes.
- Empowering less digitally skilled people.
- Make business processes work before digital solutions.
- Finding solutions which integrate to enhance efficiency and reduce costs.
- We understand and employ intelligent automation and digital assistants to drive productivity and give added value.
- Collect data once and use it multiple times, making sure it is fit for purpose, accurate, complete, and timely (FACT) and only kept for as long as it has a purpose.
- Adopt the relevant NFCC national fire standards in relation to digital and data.
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