Kent Fire & Rescue Service
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Contacting Kent Fire and Rescue Service

In case of emergency please dial 999 and ask for the fire and rescue service 


General enquiries

At Kent Fire and Rescue Service we strive to answer all of your queries in the fastest, most efficient way possible.
You can get in touch with us in writing, by phone or email:
Kent Fire and Rescue Service Headquarters
The Godlands
Straw Mill Hill
Tovil
Maidstone
ME15 6XB

Please note that our fire stations no longer have direct dial telephone numbers, although there may still be some listings for those numbers in search engines or older telephone directories. These will be incorrect and should not be used.

Safe and Well - Intranet shout box 267x200px.png

Free Safe and Well Visit - have you had yours yet?

If you are an older person or have mobility problems it could mean you're at greater risk if a fire breaks out in your home.

Kent Fire and Rescue Service can help keep you safe with a free Safe and Well Visit.  If you don't need this service yourself, you can refer a relative, friend or client to us, too. We offer a free visit to anyone aged 70 and over, anyone living with dementia, people with long-term health conditions, people with young children, pregnant women and smokers who need extra support.

Contact our friendly home safety team to book your visit now:

On 0800 923 7000 or email us or find out more here, and fill out a form online - we'll then be in touch to explain how a free Safe and Well Visit can help.

What if we get it wrong?

If you think we have mishandled any data you have provided to us, you should email the data protection officer at dataprotection@kent.fire-uk.org, or contact us using the details above.

If you are not satisfied with our response, you have a right of appeal. You can also contact the Office of the Information Commissioner.

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