What does success look like?

We're are always striving to be better at what we do, and by 2025 we will be succeeding in key areas:

Being able to quickly scale up or down the resources available to us dependant on demand
Colleagues that take a pride in their role and actively work on developing their own professionalism
Implement changes to our emergency response provision and consistently be able to resource the demand for that provision
Colleagues having access to equipment that enables them to implement the approach to resolving the incident that they believe will be most effective
Our fire control operators being located in a location that fully meets their needs and having a new system that allows them to deliver outstanding customer service
Faster and more usable information flow at an incident
A seamless and accurate flow of information and communication between our control operators and fire fighters undertaking rescues
Engaging training materials that accurately reflect national guidance
A reduction in the risk colleagues need to take in order to deliver the same, or better, outcomes
When not attending incidents, our firefighters being actively engaged with training or customer interactions
Being able to call on, or assist, neighbouring fire services without the need to put additional arrangements or ‘work arounds’ in place