Strategic priorities 2025-29
Our plan is designed to deliver our strategic priorities. These have been developed to address our areas of focus, which we developed in consultation with our customers – in our publication ‘Creating a safer future together: risk assessment’.
The areas of focus are grouped under the following seven themes:
- Climate change and environment
- Health and society
- Rescues
- Major industry
- Buildings and places
- Transport
- Utilities, fuel, and power
These act as a focus for change and innovation across the organisation. Our actions will be integrated across our Building Safety, prevention, operational response, resilience, and internal customer teams. This ensures that the investments we make and activities we undertake are complementary, and directly contribute to risk reduction for you, our customers, and the communities you live in.
Performance standards (our key performance indicators)
To effectively target the actions that deliver our strategic priorities we will review and consult on our performance standards. Most significant is our response time standard. This standard measures how quickly we get to an incident. It is important that we understand this as it will allow us to focus our resources. For example, if it takes us longer to reach certain customers because of their location, we may choose to target additional prevention activity to those customers to drive down the risk to them.
This needs to be integrated with a review of our wider performance standards to ensure that we are getting the data and intelligence we need to be able to truly understand the impact of our services and changes that we propose.
We will consult on any proposals to change our performance standards with our customers in October 2024.
The following details our areas of focus and the associated strategic priorities. These strategic priorities are the areas within each area of focus where we feel there is either a higher risk to our customers, or we feel our capabilities need to be further developed. The table also contains the actions we are proposing to undertake to reduce risk and respond more effectively in these areas. It also details how we will measure our success and who will be accountable for delivering the work.