Where next?
Our action plan builds on the changes we’ve made over the last four years:
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Work with industry to develop new home, road and water safety technology to keep customers safe |
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Finalise and implement the risk stratification for Customer Safety to ensure our prevention work targets people most at risk |
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Develop a competency framework for Customer Safety and share with the National Fire Chiefs Council |
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Evolve and tailor the Safeguarding training we give to everyone who works or volunteers here to reflect changes in society |
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Create ‘safe havens’ within KFRS buildings to give customers a space to get mental health support |
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Review how we can work with agencies and partners to help prevent suicide |
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Roll out training to the whole organisation on behaviour change so that this becomes part of the culture of our teams and how we operate |
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Develop performance reporting capability for safeguarding, Safe & Well, Home Fire Safety visits and firesetter interventions |
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Develop arson prevention campaigns and sign up to the Fire Stopper initiative to reduce the number of deliberate/arson incidents |
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Review Safe and Well visits and Home Fire Safety visits to continue to improve the services we provide to customers |
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Develop themed campaigns and action weeks to increase the number of Safe and Well visits and Home Fire Safety visits carried out |
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Review our approach to engagement with Safe and Well referrers |
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Research smoke alarm testing frequency and review the advice we provide |
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Develop a process for Safe and Well case management to provide a better experience for customers |
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Evolve our burns and scalds campaigns to reach new audiences |
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Review our education offer to reflect changes in society |
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Develop our online education offer for schools to meet customer needs |
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Review the primary and secondary school programmes |
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Explore options to deliver interventions for pre-school children right through to young adults and youth groups |
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Research and evaluate the firesetters programme to ensure it reflects current issues and customer needs |
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Establish a process for capturing customer feedback for education and firesetters |
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Develop personal resilience programme and support networks for lone workers |
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Implement and embed quality assurance processes to meet service level standards |
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Review the work of Safe & Well call representatives to improve quality and performance |
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Build strong relationships with community safety partnerships and task forces to ensure the service’s objectives are prioritised as part of our common activities |
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Implement a partnership approach to water safety to reduce the number of water related deaths and injuries across Kent and Medway |
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Support the Kent and Medway Safer Roads Partnership’s vision zero strategy by developing initiatives and engagement to reduce road crashes |
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