Key Principle B: Ensuring openness and comprehensive stakeholder engagement

How will we meet this principle?

We:

  • Provide a simple and accessible process for engaging with, and seeking information from us about our decisions, services and plans.
  • Provide evidence and justification for our decisions and policies and make this information available.
  • Engage and consult with communities and customers (internal and external) to ensure significant proposals for change are communicated and customers’ views taken into account.
  • Provide a simple process to encourage feedback from customers and consider this in our decision making.
  • Establish collaborative working arrangements for service delivery where a good business case exists.
  • Consider the impact on community risk when taking decisions on delivery of services.
     

What will we do to deliver this? 

We:

  • Provide easily accessible means for contacting us via a range of methods including electronic and non-electronic methods.
  • Comply with freedom of information legislation and publish frequently requested and statutory information on our website.
  • Actively seek and consider feedback from customers, employees and partners about our plans and performance.
  • Actively seek opportunities to work collaboratively with appropriate partners where it makes sense to do so.
  • Publish information and data to support and validate our plans and objectives.
  • Endeavour to ensure that our decisions are deliverable and sustainable for the medium to long term.

 

Where can you find evidence that shows that we deliver these commitments?

We will publish on our website:

  • Details of how you can engage with us about the development of services and comment on our plans and proposals.
  • Information frequently requested under the Freedom of Information Act 2000 
  • Information required by the Local Government Transparency Code 2015 and Trade Union (Facility Time Publication Requirements) Regulations 2017.
  • Guidance on how to make a freedom of information request or subject access request and how long it will take to process it.
  • A suite of privacy notices setting out the personal data we collect in order to provide our services, the lawful bases for collecting data, and how long we retain data for. 
  • Information and data to support our plans proposals and decisions.
  • Our Customer Promise, which sets out what customers are entitled to expect from us.
     
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