How to Make a Complaint

If we cannot resolve the problem for you informally, you have the right to make a formal complaint. To do this please:-

Complete the online Member Complaint Form and e-mail it to complaintsorcompliments@kent.fire-uk.org, or

Print out the Member Complaint Form, fill it in and then post or fax it to:-

The Monitoring Officer
c/o Clerk to the Authority
Kent and Medway Fire and Rescue Authority
The Godlands
Tovil
Maidstone
ME15 6XB

Fax number: 01622 698210

Please ensure that when submitting your complaint you provide sufficient information to enable a decision to be made as to whether an investigation or other action is warranted.