How we ensure success?

We will monitor the delivery of each strategy. Over and above that, we have selected a suite of performance indicators which will form the basis of a “balanced scorecard”, drawing from all the strategies and other measures we use. This will be used to give assurance to all that we are delivering what we promise in this plan.

The balanced scorecard for the start of 2021/22 is shown in the table below. It was developed through engagement with an expert in value for money assessments and shared with other fire and rescue services nationally. It will be refreshed every year in line with current issues faced by the Service.

Economy perspective

  • % spend against the annual budget
  • Receipt of the Auditors statement of assurance
  • Unqualified accounts achieved for the previous financial year
  • %spend of capital funding
  • % spend of infrastructure revenue funding

Efficiency perspective

  • % of operational colleagues in qualification in key skills
  • % of shifts lost to sickness
  • Availability of fire engines compared to stated requirement
  • % of life-threatening 999 calls where the first fire engine was in attendance within 10 minutes

Effectiveness perspective

Prevention

  • LPI 107 Smoke Alarms Fitted But Did Not Activate
  • LPI 108 No Smoke Alarm Fitted
  • LPI 200 Safe & Well and Home Fire Safety Visits

Protection

  • LPI 300 - Building Consultations Completed
  • LPI – Number of Audits completed
  • LPI – Ratio of high risk audits (Target 80%)
  • LPI 302 Alleged Fire Safety Concerns responded to within 24 hours

Operations

  • LPI 100 - All Fires
  • Fatalities (accidental)
  • LPI 120 – Turnout Times
  • LPI 148 Severity of Accidental Dwelling Fires
  • Emergency Medical Response (Co-Responding)

Corporate/Customer perspective

  • Completion of an annual survey of everyone that works or us on a key issue (eg culture or wellbeing)
  • Report on the data breaches reportable to the Office of the Information Commissioner we have recorded
  • % of freedom of information requests responded to within 20 working days
  • No of complaints received
  • Transparency in Supply Chains statement published
  • Availability of the core IT network
  • % disclosure of EDI characteristics by staff group
Loading...