The indicators below will be used by teams, together with a range of other local measures, to monitor progress towards achieving our objectives.
| Description |
Indicator |
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Measures on behaviour change as part of case management
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- Definition of performance data and behaviour change that needs to be captured and identification of the baseline so that future targets for improvement can be agreed
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Evaluation
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- Evaluation is always planned and completed as part of the Plan, Do, Study, Act cycle as we review or introduce new prevention programmes or activities. Measured through audit and case studies.
|
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Customer feedback
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- Safe and well: Increase customer feedback and maintain results
- Education and firesetters: establish mechanisms to identify baselines and report performance
|
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Cancellation rate for Safe and Well
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- % decrease in the number of cancelled Safe and Well visits
|
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Planned reviews
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- Completion of all the planned reviews of our education products
|
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Access to our education resources and sessions
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- % increase in the number of customers accessing our education resources and sessions
|
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Establishment of baseline data:
- Customer feedback
- Quality assurance (education, Safe and Well, firesetters, safeguarding)
Team and individuals’ performance
|
- Work completed to allow us to identify the baseline and set future targets:
- Safe and Well and Home Fire Safety visits: Increase customer feedback and maintain results.
- Education and firesetters: establish mechanisms to identify baselines and report performance
- Improvement in quality on the baseline
- % increase in the number of Safe and Well visits carried out
- %increase in the number of Home Fire Safety visits carried out
|
|
Access to our education resources and sessions
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- % increase in the number of customers accessing our education resources and sessions
|
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Number of referrals
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- % increase in the number of referrals
|
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Number of agencies and partners that we work with
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- % increase in the number of agencies/partners that we work with
|
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Productivity levels
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- Achievement of service level standards
|
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Competency framework
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- KFRS prevention competency framework developed by 2022
|
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Lone worker resilience and wellbeing
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- % reduction in levels of unplanned absence
- Organisational survey
|
|
Safeguarding
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- New training completed and rolled out to everyone who works and volunteers here
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