Priority Two
To provide access to innovative products and services to support the evolving and diverse nature of services to our customers
Why do we need to do this?
Our business is changing as our range of customers change. We are developing better insight into what encourages people to change their behaviour and adopt safer ways of living. This means we need different products and services to that we have had in the past.
A structured category management approach will not only help us generate savings, but also improve supplier performance, mitigate any supply risks, and drive innovation and continuous improvement. By engaging early with the market before publishing specifications there is also less chance that the market will fail to meet our needs, saving both time and money.
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