Process - Culture - developing our people
Our aim
- To develop a culture of continuous learning and growth.
- To empower our colleagues by fostering a supportive environment that enhances their skills, resilience and well-being, ensuring they are prepared and able to serve and protect our community effectively.
Our cultural change goals
- To attract, identify, retain and develop high performing colleagues in order to best serve our customer.
- Demonstrate leadership focus on fostering an inclusive, high-performance culture.
- Ensure behavioural expectations are clear and there is support for challenge to inappropriate behaviour.
- Together continue to cultivate an environment of positive health and good wellbeing, where people are engaged and valued for what they do.
- Encourage speaking up, giving ideas, and challenging the status quo, ensuring there are appropriate tools and training for colleagues to do so, and that the tone is set as a collective across the organisation.
- Ensure diverse representation and diversity of thinking within our workforce and our leadership population. Be inclusive in how we recruit and retain talent and ensure we reflect society and our customers.
- Understand our colleague population, collect appropriate data, and take action to create an inclusive colleague experience for everyone.
- Develop a restorative healing approach to issues of relationship conflict and simpler employee relations cases.
- Encourage the involvement of everyone in the design and development of their work environment.
- Develop managers to be able to promote and encourage inclusion within the workplace.
- Support development of Digital and Data Literacy.
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