Response and resilience

Ensure what we do is driven by an understanding of risk

Ensure we understand all the reasonably foreseeable risks our customers face and prioritise our activities accordingly
Identify emerging or changing risks, such as those posed by new technologies or climate change, and take action to be able to mitigate harm
Use an assessment of risk to identify where we may be able to help partner agencies with responding to those in need
Ensure the activities we undertake actively contribute to driving down the impact of emergencies

Further evolve our ability to respond to different customer needs

Embed people impact assessments into the way we plan for, develop, and implement improvements to the service we provide to customers.
Use our understanding of risk to drive improvements to the quality of our service, and strive to ensure we exceed customer expectations
Work with partners to seek opportunities to deliver more activities that provide better customer outcomes
Provide guidance, training and resources to our colleagues to understand how to adapt what they do to the needs of individual customers

Always be ready to respond with the right skills and equipment, aligned to National Guidance, supported by a range of tactical options

Respond with the right people who have the necessary skills and equipment to implement the most effective tactical options
Constantly review the location of our resources according to risk, demand and isolation, using systems that allow us to get to customers as quickly as we can
Be more able to flex our resources to respond to changes in demand and major incidents
Ensure the training we deliver is aligned to National Guidance in order to deliver operational excellence and improve the safety of customers and colleagues
Use improvements in technology to enable ourcolleagues to deliver the best outcome
Improve our capability for reducing the impact of incidents on the environment

Actively seek opportunities to improve what we do, against clear standards

Measure what we do against published national fire standards and the standards expected by our customers. A culture of exceeding these standards will be implemented to support a high quality of response.
Use data from across the Service, including customer feedback, to identify trends and proactivly assess the quality of the service we provide, making changes to improve our response
Further develop an environment where colleagues feel able to identify problems and best practice which we all learn from
Further develop our operational assurance reporting to constantly assess “how good are we?”
Use findings from significant incidents, prevention of future death reports, and inquiries, both nationally and internationally, to improve our service