Strategic Assessment and Action Plan

Starting in summer 2020, we held a number of workshops and seminars across the organisation, along with seeking feedback from our partners, which has led to the creation of our 2021-2025 strategy.

Our Customer Engagement and Safety strategy is accompanied by an assessment which brings together all of the insight, evidence and data we’ve used to develop this blueprint.

We have developed an action plan which is a ‘live’ document and will be updated regularly by the Customer Engagement and Safety strategy board. The action plan outlines the activities we need to complete to implement the strategy.

The following success measures, drawn from CPS 2025, will be used to monitor progress against our key deliverables across 21/22.

Our priorities and key objectives

Matching services to needs
  • Increase access to all of our services
  • Increased customer insight to improve our services
  • Tailored services designed to meet the needs of all our customers, whoever they are
  • Using the latest technology to engage with customers through targeted campaigns
 
A safer built environment
  • Improve the safety of buildings through targeted and effective auditing and consultations
  • Use smart, connected technology to make buildings safer
  • Explore and implement new technology to enable effective mobile working
 
Preventing and minimising harm
  • Create tailored prevention products and services through partnerships
  • Improve our education services to make customers safer
  • Embed effective behavioural change methods and messages in all our work
  • Develop new road safety, water safety and arson prevention services with partners
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