Technology

	Issue Identified	Impact on KFRS	Relevant Strategy
Harnessing artificial intelligence	Increasing numbers of autonomous robots, cars, lorries, boats and aircraft. Artificial intelligence increasingly capable of processing, analysing and making decisions from real world data without human involvement/intervention	Long-term opportunity to remove need to commit firefighters inside buildings to extinguish fires and use technology solutions instead. Remote analysis of incidents and response levels required may be possible	Response and Resilience/ Business Change, Information and Technology, Commercial and Procurement
Harnessing artificial intelligence	Artificial intelligence could provide first responders with a better understanding of community dynamics. Major incident commanders could use artificial intelligence systems to improve situational awareness and better visualise potential strategies and tactics	Improvements to simulations and virtual reality capability to be more realistic.	Business Change, Information and Technology / People
Technological change and convergence	Connectivity, processing power and the volume and variety of data grows exponentially to 2040, with ‘next generation’ technologies (Artificial Intelligence, Internet of Things, biotechnology and Quantum technologies)	Better and more seamless integration of data held and data shared between partners. Changes to data protection law post EU Exit would need to be responded to.	Business Change, Information and Technology
	A rise in sophisticated and personally targeted misinformation and fake news	Our brand may potentially be damaged by a targeted attack using our name	Customer Engagement and Safety
	The Covid crisis highlighted the Digital Divide with many households unable to access digital information (e.g. for home schooling). Access to high speed internet becomes an inclusion issue.	We cannot really entirely on technology channels to ensure equality of access	Customer Engagement and Safety
	Technology based solutions develop to tackle social isolation such as chatbots, virtual reality, carer robots and social media to provide both real and virtual companionship. People hanker after real human contact still, but opportunities become more limited	Developments to our digital platform to facilitate remote home safety advice provision in a virtual face to face way	Business Change, Information and Technology Customer Engagement and Safety
	Diesel power phased out by 2030 for new purchases, leading to the development of alternatively powered vehicles for emergency services. Consideration of replacement of fixed and moveable diesel generators.	Large changes to the fleet and fixed generator capabilities	Commercial and Procurement / Assets and Environmental Improvement
	Carbon and heat capture schemes become more affordable and prevalent	Ongoing investment in green schemes in line with the Carbon Action Plan	Assets and Environmental Improvement