Where next?
Our action plan builds on the changes we’ve made over the last four years:
|
Complete a further data driven review of the levels or resources we need, exploring changes we need to maake to improve our response, whilst continuing to provide value for money |
|
|
Continue to review the capability of our operational vehicles, and the equipment carried on them, to ensure our colleagues have the necessary tools to provide excellence in customer service |
|
|
Undertake a review of our 999 call function, looking at where it is located and the systems available to us |
|
|
Further empower our fire control colleagues to be able to provide situational awareness to crews on route to an incident, whilst also providing support and comfort to customers in distress |
|
|
Improve the way the we manage information relating to an incident with the goal of being able to rapidly create, transmit and store that information at the incident |
|
|
Further enhance the improvements we made to our ability to deal with survival guidance calls following the Grenfell Tower tragedy |
|
|
Continue to develop and improve our training material, aligning all content to National Guidance |
|
|
Improve our capability to reduce the impact of incidents on the environment |
|
|
Continue to develop tactics and introduce technology that helps to reduce the number of times we need our firefighters to enter burning buildings to put a fire out |
|
|
Continue to review and improve our approach to reducing exposure of firefighters, customers and our partners to contaminants |
|
|
Develop ways of being able to call in additional firefighters to rapidly back fill in times of significant demand, effectively providing a reserve capability, allowing us to flex resource according to need |
|
|
Learn the lessons from COVID to improve operational productivity |
|
|
Be more proactive in seeking out opportunities to work with neighbouring fire and rescue services, aligning arrangements where possible, to provide a more consistent, effective and efficient service |
|
|
Support the development and adoption of the Emergency Services Network |
|