Where next?
Our action plan builds on the changes we’ve made over the last four years:
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Combine the elements of learning and assurance exercises to create a single integrated approach, using evidence to amend and improve what we do |
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Establish a revised annual sign off of competence for operational staff |
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Deliver an annual assessment of organisational competence in order to help benchmark how good we are at providing a quality service, reporting outcomes |
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Create an environment where colleagues feel compelled to discuss professional issues and seek to improve |
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Facilitate access to a professional qualification with the Institution of Fire Engineers for all relevant colleagues |
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Embed changes as a result of learning from the Grenfell Tower and Manchester Arena inquiries |
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Embedding the learning from our experience during COVID into our day to day business |
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Review our approach to actively gathering information at incidents, ensuring that we take a thematic approach through targeted assurance activities |
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More critically assess the impact of our actions on customer outcomes rather than simply focusing on how we did when measured against procedures |
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Actively seek more customer feedback on our performance, guiding responses to provide meaningful information we can use to critically evaluate and improve out service |
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Improve the way we learn from occasions where colleagues have had to work outside of procedure to resolve an incident, known as ‘operational discretion’ |
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Ensure our assurance processes align to national best practice |
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