Accessibility statement

This is the website of the Kent Fire and Rescue Service (KFRS). We want as many people as possible to be able to use this website. To do this you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

We’ve also made the website text as simple as possible to understand by:

  • using simple content (plain English and with minimal council terminology)
  • Updating our most recent PDFs to HTML reports
  • minimising use of images and where these are needed, to have meaningful captions
  • ensuring alerts (pop up messages) do not adversely interfere with a user requiring keyboard control or screen reading software
  • no use of Captcha unless there is a compelling reason to

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDFs are not accessible
  • some videos do not have captions
  • some images may contain text

We are working towards reducing the number of PDF and Word documents and making as many as possible available on the website itself in HTML format or online forms. 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

What to do if you can’t access parts of this website

If you need information on this website provided in a different format or you have found inaccessible content not on this list please email and we will get back to you within 48 hours.

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical information about this website’s accessibility

KFRS is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Listen to or translate this website

Whether you are using a smartphone, tablet, PC or Mac, the Browsealoud tool will provide the reading support tools you require for free.

Browsealoud is a suite of products that provides reading support on websites. Browsealoud reads website content out loud, highlighting each word as it is spoken in a high quality, human-sounding voice.

Other features include:

  • Dual-colour highlighting
  • Text magnification
  • Talking dictionary
  • Talking translator
  • MP3 maker
  • Screen masking
  • Secure site reading
  • PDF reading
  • International languages

More than 7,000 websites use Browsealoud, so once you have it on your device you can listen to all of these websites too.

Who does Browsealoud help?

Browsealoud helps website visitors who require online reading support and those who simply prefer to listen to information instead of reading it. Browsealoud is particularly useful for those with print disabilities such as dyslexia or mild visual impairments and those with English as a second language.

How do I get Browsealoud?

Click on the Listen/Translate site link at the top of this website to launch the Browsealoud Plus toolbar. This toolbar provides instant high quality speech at the touch of a button - no need to download anything.

The Browsealoud toolbar

The Browsealoud toolbar has a number of functions, summarised in the image shown with tool tips on hover and listed from left to right:

  • Menu image showing control options for the BrowseAloud web accessibility tool
  • The BrowseAloud toolbar
  • Close the Browsealoud tool
  • Hover to speak mode - starts reading the page out loud - this feature is on by default
  • Speak the current selection - starts reading selected text or reads from the top of the page
  • Translate this page - provides written and spoken translations in multiple languages
  • Generate MP3 - converts selected text into an MP3 audio file
  • Screen mask - blocks distractions on screen with a tinted mask
  • Text magnifier - enlarges text and reads it out loud
  • Simplify text - removes clutter from the screen, displaying only the main text
  • Settings - customise options to suit individual needs or preferences
  • Help - show a simple help page that explains what the Browsealoud toolbar does
  • Move - click, hold and drag to move the menu

For full details on how to use Browsealoud, please use the support links below.

Support with using Browsealoud

A full range of support services are provided for Browsealoud:

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 ( if they’re not essential to providing our services. 

Any new PDFs or Word documents we publish will meet accessibility standards, except where it is impractical or would cause a disproportionate burden. Currently, the documents that it is not possible to routinely convert include:

  • The full audited statement of accounts
  • KMFRA committee papers (including agendas, reports and their appendices)