To make sure we meet the needs of all our customers and continue to improve, Kent Fire and Rescue Service undertakes or commissions research. We often rely on published research that has already been completed and published by others, but sometimes we need to do our own primary research to get the information we need.

Research that may be of interest to partners or the general public is shared on this site. Where research may be of interest nationally or internationally it is also shared via the National Fire Chiefs Council's research portal and, where appropriate, published in academic journals.

Often our research relies on us speaking to customers (members of the public) and community representatives. If you are interested in helping us with this research, you can simply sign up to our Research mailing list.

Current research

Customer insight research

Kent Fire and Rescue Service is looking to better understand who our local residents are, and what you know about who we are, through surveys and focus group opportunities.

Our 'Customer Insight Research Phase 1 2022 - Results and Learnings' report is now available.

Go to our Customer Insight Research Phase 1 2022 report

999 call scenarios

Kent Fire and Rescue Service is looking to better understand what you might need from us during an emergency.

Status: Recruiting - anyone living in Kent or Medway
Open to: All genders
Age: 18 or over

Last updated 18 July 2023

Find out more about 999 scenarios