Research

To make sure we meet the needs of all our customers and continue to improve, Kent Fire and Rescue Service undertakes or commissions research. We often rely on published research that has already been completed and published by others, but sometimes we need to do our own primary research to get the information we need.

Research that may be of interest to partners or the general public is shared on this site. Where research may be of interest nationally or internationally it is also shared via the National Fire Chiefs Council's research portal and, where appropriate, published in academic journals.

Often our research relies on us speaking to customers (members of the public) and community representatives. If you are interested in helping us with this research, you can simply sign up to our Research mailing list.

Current research

Lithium-ion Batteries – Usage and Disposal Research

Kent Fire and Rescue Service need to understand what the residents of Kent and Medway know and think about lithium-ion batteries (including re-chargeable electricals) and how they use and dispose of them.

Status: Recruiting 
Open to: Anyone living in Kent and Medway aged 18 years or over

Find out more about this research

Customer insight research

Kent Fire and Rescue Service is looking to better understand who our local residents are, and what you know about who we are, through surveys and focus group opportunities.

Our 'Customer Insight Research Phase 1 2022 - Results and Learnings' report is now available.

Go to our Customer Insight Research Phase 1 2022 report

999 call scenarios

Kent Fire and Rescue Service is looking to better understand what you might need from us during an emergency.

Status: Recruiting - anyone living in Kent or Medway
Open to: All genders
Age: 18 or over

Last updated 18 July 2023

Find out more about 999 scenarios

The psychological impact of road crash rescue

Kent Fire and Rescue Service (KFRS) are working with the University of Kent's School of Psychology to study the psychological impact of our rescue processes on casualties at road traffic collisions (RTC). 

If you've been involved in an RTC in Kent where KFRS have attended within the last 3-4 years and would like to help with this research, please contact the University of Kent. For further information see below.

Learn more - go to the University of Kent research information

Published research