Freedom of Information (FOI)
The Freedom of Information Act 2000 is about making information held by public authorities available to everyone, to increase accountability and transparency in the decisions we make and about the services we provide.
The Act places two main duties on us:
- to adopt and maintain a Publication and Retention Scheme
- to deal with individual requests for information
The role of the Data Protection officer
As a public authority (as defined under Section 7 of the Data Protection Act 2018 who processes personal data, the UK GDPR introduces a requirement for us to appoint a Data Protection Officer (DPO).
The primary role of the DPO is to oversee data protection strategy and ensure that KFRS processes the personal data of its employees, customers, providers or any other individuals (also referred to as data subjects) in compliance with the requirements of the UK GDPR.
The contact details for the Data Protection Officer are as follows:
Data Protection Officer, Kent Fire and Rescue Service Headquarters, The Godlands, Tovil, Maidstone ME15 6XB
Telephone: 01622 69 21 21
FOI and Subject Access Request quarterly statistics
In 2018, the Cabinet Office published a revised Code of Practice for Freedom of Information Requests. The Code of Practice provides guidance for public authorities on best practice in meeting their responsibilities under Part I (right of access to information) of the Freedom of Information Act. Under Part 8.4 (Publication Schemes) of the Freedom of Information Act, the requirement is for this to be reported every three months and the reporting periods are as follows:
Q1: April to June - Q2: July to September - Q3: October to December - Q4: January to March
For more information and details of the requests received by KFRS please see our Freedom of Information (FOI) and Subject Access Request (SAR) quarterly statistics page.
How to request an internal review for your FOI request
If you are unhappy with the way we have handled your Freedom of Information Request (FOI), you may ask for an internal review by email to firstname.lastname@example.org, or in a letter to Information Officer, Kent Fire and Rescue Service, The Godlands, Straw Mill Hill, Tovil, Maidstone ME15 6XB
Internal review requests must be made in writing within 40 working days of you receiving the initial response from KFRS to your FOI request. We are not obliged to provide an internal review if it is requested after more than 40 working days.
When you request an internal review, you will be sent an acknowledgement of your request, and you will receive a written response via email containing the outcome of the review within 20 working days (counting from the next working day after the request was made).
If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Making a complaint
We will always try to help you with queries and requests for information, but if you do have a complaint, please follow our complaint procedure.