Privacy policy and notices

We are sometimes required to collect information from you, and we are committed to protecting the data we hold and your privacy.

What information do we collect?

Depending on the service we are providing, the information we collect will vary but this can include your name, address and telephone number. It may also include data of a more sensitive nature, for example medical information.

We may also collect information about how you use our website and our social media platforms to help us improve our digital services. To enable us to do this, we use cookies on this site including some optional ones:

  • For measuring how the site is used
  • For enabling personalisation of the site
  • For advertising marketing and social media

Why do we need your data?

The six lawful bases for processing personal data are set out in Article 6(1) of the UK General Data Protection Regulations (GDPR):

  • Consent: the individual has given clear consent for you to process their personal data for a specific purpose.
  • Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.
  • Legal obligation: the processing is necessary for you to comply with the law (not including contractual obligations).
  • Vital interests: the processing is necessary to protect someone’s life.
  • Public task: the processing is necessary for you to perform a task in the public interest or for your official functions, and the task or function has a clear basis in law.
  • Legitimate interests: the processing is necessary for your legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests. NB: This cannot apply if you are a public authority processing data to perform your official tasks.

What will we do with your information?

Our privacy notices explain what data we collect, store and process for the services we provide as well as detailing who we might share your data with. They also set out the legal basis we are using for collecting the data.

The privacy notices are provided in an accessible PDF format as noted in our Accessibility statement, but can be made available in other formats and languages on request or by using our site's accessibility toolbar.

Some privacy notices (PNs) have an associated appropriate policy document (APD). Where these are available, they are listed alongside each privacy notice.

Privacy notices

Making a complaint

If you have any concerns about our use of your personal information, please email the data protection officer at, or follow our complaint procedure.

If you are unhappy with the way we have handled your complaint, you have a right to appeal. You can also contact the Information Commissioner's Office.