Who are we?
We are the fire and rescue service covering Kent and Medway in the United Kingdom. We provide:
- 999 response to fires and collisions on the road
- Safety advice to members of the public
- Regulation and advice to businesses with premises in Kent or Medway
- Emergency response to medical emergencies like heart attacks or trouble breathing, in partnership with South East Coast Ambulance Service (SECAMb)
To provide these services, we sometimes need to collect information from you about yourself, or members of your family. We may also collect information about how you use our website and our social media services.
Why do we need your data?
There are six legal reasons we use which allow us to collect and store personal data:
- Consent: this applies if you have requested a service or information from us, and we do not have specific legal powers to provide that service anyway.
- Contract: this applies if, by providing a service, we need to enter into a contract with you. This mostly applies to the personal data of people that work for us.
- Legal duty: we may have a legal duty to provide the service.
- Vital interests: if the situation is a matter of saving a life, we may collect and pass your data to other agencies, for example, if we have provided medical assistance at an incident.
- Public task: if a task we need to perform is in the public interest but we do not have a specific legal power to enable it, but the underlying task has a clear basis in law.
- Legitimate interests: this applies where processing the data we collect is in the interests of the safety and wellbeing of everyone that works for us.
What information do we collect?
We will collect information such as your name, address, telephone number and location. We may also collect information which may be sensitive to you, such as any medical issues you may have which you think we should know about.
The information we need and how we secure it for each service we provide is set out in privacy notices. Our privacy notices are provided in an accessible PDF format as noted in our Accessibility statement, but can be made available in other formats and languages on request or by using our site's accessibility toolbar.
Some privacy notices (PNs) have an associated appropriate policy document (APD). Where these are available, they are listed alongside each privacy notice.
1. Applications for employment PN
2. Employees and volunteers PN | Employees and volunteers APD
3. Primary employment PN
4. Secondary employment PN
5. Medical records PN | Medical records APD
6. Grievances, employment complaints and whistleblowing PN | Grievances, employment complaints and whistleblowing APD
7. Former KFRS employees PN | Former KFRS employees APD
8. Learning and development PN
9. KFRS housing PN
10. Disciplinary and capability procedures PN | Disciplinary and capability procedures APD
11. Pensions administration PN | Pensions administration APD
12. Insurance PN | Insurance APD
13. Safe and Well Visits, home fire safety visits and post-incident visits PN | Safe and Well Visits, home fire safety visits and post-incident visits APD
14. Firesetters Team PN | Firesetters Team APD
15. Enforcement, investigation and prosecution activity PN | Enforcement, investigation and prosecution activity APD
16. Operational incidents PN | Operational incidents APD
17. Investigations by other agencies PN | Investigations by other agencies APD
18. Memoranda of understanding with other agencies PN | Memoranda of understanding with other agencies APD
19. Safeguarding PN | Safeguarding APD
20. Consultations, information requests, freedom of information and data subject access requests PN
21. Feedback, engagement and consultation with employees PN
22. Regulation and consultation with businesses PN | Regulation and consultation with businesses APD
23. Customer feedback on KFRS' services PN
24. CCTV PN
25. Specialist image capture PN
26. Videos and images at incidents, employees and volunteers PN
27. Videos and images at events, members of the public PN
28. Videos and images at events, employees and volunteers PN
29. Procurement PN
30. Research PN
31. Telemetry PN
32. Email, instant messaging, typed or scanned letters and voice recordings (formerly Information technology) PN | Email, instant messaging, typed or scanned letters and voice recordings (formerly Information technology) APD
33. Fire cadets PN
34. Financial transactions and adjustments PN
What will we do with your information?
All the services we provide that need your personal data have a privacy notice. This sets out what data we need, why we need it, how we will store it, and what we will do with it. Once we have told you how we will use your data, we cannot usually then use it for another purpose without your permission. This is called reprocessing.
If we think we will need to share the information you provide, we will tell you with whom and why we need to share it as part of the privacy notice. If you have to right to object to us sharing your data we will tell you how.
The privacy notices we have written are being converted to web pages as time allows. We are doing this to make them accessible as possible. If you have any questions about how we process your information please contact us.
What if we get it wrong?
If you think we have mishandled any data you have provided to us, you should email the data protection officer at email@example.com, or contact us by your preferred method.
If you are not satisfied with our response, you have a right of appeal. You can also contact the Office of the Information Commissioner.