Kent Fire & Rescue Service
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Accessibility statement for Kent Fire and Rescue Service

This accessibility statement applies to:

This website is run by the Kent Fire and Rescue Service. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200%
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA, VoiceOver and TalkBack)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Most of our site is accessible and conforms with WCAG2.1 AA standard. However, we know some parts of this website are not fully accessible:

  • keyboard focus is not always visible across the website
  • there is no mechanism to skip repeated blocks of navigation
  • older videos are missing audio description
  • PDFs are difficult to use with a screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 20 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us.

Technical information about this website’s accessibility

Kent Fire and Rescue Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances and exemptions’ listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Disproportionate burden

For some issues on the website, we have assessed the feasibility of fixing them and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations, either due to the expense associated with fixing the issues or our lack of access to edit the underlying code. We are due to be developing and launching a new website by June 2021 at which stage the issues listed below will be resolved:

  • The carousel on our homepage automatically rotates and cannot be paused, which may cause issues for visually impaired people or those with attention disorders. This fails WCAG success criterion 2.2.2 (Pause, Stop, Hide)
  • Focus is not clearly visible when tabbing through the homepage carousel which can be disorientating for some users. This fails WCAG success criterion 2.4.6 (Focus Visible)
  • The error messaging on the form on our ‘Invite us to visit’ page is currently not announced by a screen reader. This fails WCAG success criterion 4.1.3 (Status Message)
  • The W3C HTML validator has identified a number of errors and warnings with the HTML5 which may cause issues with how assistive technology engages with the website. This fails WCAG success criterion 4.1.1 (Parsing)
  • Each link in the main navigation is currently marked up as an individual list items so not announced by a screen reader correctly. This fails WCAG success criterion 1.3.1 (Info and relationships)
  • Colour is currently the only method to distinguish in-text links on the map on our homepage, which may be difficult for some users to perceive. This fails WCAG success criterion 1.4.1 (Use of Colour).
  • Colour contrast is insufficient in places which can make it difficult for people with visual impairment to perceive text. This fails WCAG success criterion 1.4.3 (Contrast (Minimum)).
  • Some information is currently communicated as images of text which cannot be manipulated to suit user’s preferred presentation style. This fails WCAG success criterion 1.4.5 (Images of Text)
  • There is currently no mechanism for skipping repeated blocks of navigation which can make tabbing through the website time consuming for non-mouse users. This fails WCAG success criterion 2.4.1 (Bypass Blocks)
  • The error messaging on some of our forms is very generic and does not provide a clear description of how to fix the error, which can make it hard for some people to resolve the problem. This fails WCAG success criterion 3.3.3 (Error Suggestion)
  • The button in the search box is currently missing an accessible label, which will make it hard for screen reader users to discern the function of the button. This fails WCAG success criterion 4.1.2 (Name, Role, Value)
  • Some of our PDFs do not comply with WCAG 2.1 to Level A and AA which may make them difficult for some of our users to access. For example:
    • They currently do not have the correct heading tags so screen reader users will be unable to navigate using heading levels. This fails WCAG success criterion 3.1 (Info & Relationships)
    • They do not have document landmarks so screen reader users will find it difficult to understand the structure of the PDFs. This fails WCAG success criterion 3.1 (Info & Relationships)
    • Images are missing alternative text so blind people will be unable to discern them. This fails WCAG success criterion 1.1 (Non-text Content)

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word/OpenDocument Text (.odt) documents we publish will meet accessibility standards, but where possible we will make all content available as web pages in the first instance.

Pre-recorded video and audio

The accessibility regulations do not apply to pre-recorded videos and audio published before 23 September 2020.

Any new videos or audio added to the site will meet accessibility standards.

What we’re doing to improve accessibility

Kent Fire and Rescue Service is planning to launch a brand new, mobile-friendly and fully PSBAR2018-compliant website in public beta by 30 September 2021. In the meantime, if you are experiencing any difficulty accessing our services, please contact us on 01622 692 121 or email We take all comments seriously and will always strive to provide the best service possible to all our customers.

Preparation of this accessibility statement

This statement was prepared on 30 September 2021. It will be reviewed by 29 September 2022.

This website was last tested on 2 September 2020. This website was tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and the test was carried out by Web Usability Partnership Ltd.

We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.

Listen to or translate this website

Whether you are using a smartphone, tablet, PC or Mac, the Browsealoud tool will provide the reading support tools you require for free.

Browsealoud is a suite of products that provides reading support on websites. Browsealoud reads website content out loud, highlighting each word as it is spoken in a high quality, human-sounding voice.

Other features include:

  • Dual-colour highlighting
  • Text magnification
  • Talking dictionary
  • Talking translator
  • MP3 maker
  • Screen masking
  • Secure site reading
  • PDF reading
  • International languages

More than 7,000 websites use Browsealoud, so once you have it on your device you can listen to all of these websites too.

Who does Browsealoud help?

Browsealoud helps website visitors who require online reading support and those who simply prefer to listen to information instead of reading it. Browsealoud is particularly useful for those with print disabilities such as dyslexia or mild visual impairments and those with English as a second language.

How do I get Browsealoud?

Click on the Listen/Translate site link at the top of this website to launch the Browsealoud Plus toolbar. This toolbar provides instant high quality speech at the touch of a button - no need to download anything.

The Browsealoud toolbar

The Browsealoud toolbar has a number of functions, summarised in the image shown with tool tips on hover and listed from left to right:

Menu image showing control options for the BrowseAloud web accessibility tool
The BrowseAloud toolbar
  • Close the Browsealoud tool
  • Hover to speak mode - starts reading the page out loud - this feature is on by default
  • Speak the current selection - starts reading selected text or reads from the top of the page
  • Translate this page - provides written and spoken translations in multiple languages
  • Generate MP3 - converts selected text into an MP3 audio file
  • Screen mask - blocks distractions on screen with a tinted mask
  • Text magnifier - enlarges text and reads it out loud
  • Simplify text - removes clutter from the screen, displaying only the main text
  • Settings - customise options to suit individual needs or preferences
  • Help - show a simple help page that explains what the Browsealoud toolbar does
  • Move - click, hold and drag to move the menu

For full details on how to use Browsealoud, please use the support links below.

Support with using Browsealoud

A full range of support services are provided for Browsealoud:

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