How we're performing

All the actions that Kent Fire and Rescue Service (KFRS) undertake are focused on the delivery of Kent and Medway Fire and Rescue Authority’s (KMFRA) aim and objectives, which are underpinned by a number of plans and policies.

How does the authority develop its plans?

The first stage in developing the authority's plans is to consider the long-term aim and objectives. Once these have been assessed and agreed by members, proposals for changes to the service are drawn up and consulted upon with KFRS employees, members of the public, businesses and community groups. This process is conducted alongside the development of the Safety and Wellbeing Plan 2022 (formerly referred to as the integrated risk management plan) which sets out proposed changes for consultation.

The outcomes of the Safety and Wellbeing Plan, once agreed by members, are fed into the Customer Safety Plan. The plan incorporates the Medium Term Financial Plan and infrastructure programme. The Customer Safety Plan also provides details of the authority's performance over the previous year, targets for the coming years and an improvement action plan explaining how we intend to achieve these targets. The information in the Customer Safety Plan is updated regularly through the course of the year.

Performance information

The service regularly monitors performance against the customer and corporate plan and reports this to the authority. The information provided as part of the Customer Safety Plan is updated annually to show how we are performing.

A summary scorecard highlighting performance information


The authority publishes an annual governance assurance statement (currently only available as a PDF), which includes the operational assurance statement.