How we're performing

All the actions that Kent Fire and Rescue Service (KFRS) undertake are focused on the delivery of Kent and Medway Fire and Rescue Authority’s (KMFRA) aim and objectives, which are underpinned by a number of plans and policies.

How does the authority develop its plans?

We work in four-year strategy periods to create clarity of purpose, and to support effective action planning. 

  • To understand the emerging risks and issues in Kent and Medway, the UK and globally, we carry out an assessment every 10 years. Our latest assessment was published in 2021. 
  • We analyse the risks and issues highlighted in the assessment. This analysis provides further detailed risk information. To do this we use a network of sources such as the National Risk Register, the Kent Community Risk Register, incident data, and local area risk profiles, as well as other data sets. This information helps us develop our Community Risk Assessment
  • We then identify what we will focus on to reduce or mitigate risk and improve services, by developing our Community Risk Management delivery plan

As a result of this work, we produce plans that enable us to ensure we can deliver our strategic priorities and actions. These plans highlight the work required from our support teams to allow us to deliver our front-line services. They also provide clarity on work plans and the change management mechanisms for the next four-year period. 

We engage with our colleagues and customers throughout the process, which enables us to add to our knowledge. It also allows us to obtain consent to our interpretation of risk, and the actions we need to take to help us respond to them and the challenges they pose. 

Every year of the four-year period, we set out the actions we will deliver to meet our strategic priorities, including areas for further consultation with our customers

Performance information

The service regularly monitors performance against the community risk management delivery plan and reports this to the fire authority. The information is updated annually to show how we are performing.

A summary scorecard highlighting performance information
 

Governance

Our governance documents that codify and structure our approaches to governance can be accessed on the Fire Authority section of our website under the heading ‘Governance’.