Apprenticeships and cadets
We do not have a cadet scheme at Kent Fire and Rescue Service
If you are over 18 and live near a fire station you may want to look at on-call firefighter roles or consider helping us as a volunteer.
Check our jobs page for any apprentice roles. If none appear that means we do not have any at present. However, you can sign up for our jobs alert and you will receive information by email about opportunities as they appear.
Public Sector Target
Information about the current public sector target
- Public sector target 2018
Kent Fire & Rescue Service employ apprentices to undertake the following roles described:
Have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.
The responsibilities of the role are;
to support and engage with different parts of the organisation and interact with internal or external customers.
with a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested.
the flexibility and responsiveness required allows the apprentice to develop a wide range of skills.
The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction.
You may be the first point of contact and work in any sector or organisation type. Your actions will influence the customer experience and their satisfaction with your organisation. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers. You provide service in line with the organisation’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
Firefighters tackle a wide range of emergency situations where problem solving and initiative is vital to resolve incidents quickly and calmly. These situations vary from tackling fires searching, rescuing and protecting people and animals, by sustaining/preserving their life to protecting life and the environment from the effects of fire, natural and human disasters and hazardous materials. (Chemical, biological, radiological, nuclear, and explosives). They also respond to incidents involving planes, trains, road traffic collisions and marine emergencies. When in attendance, they must adopt a sensitive approach to dealing with members of the public and casualties who may be distressed and confused.
Firefighters engage with the community to provide information, advice and guidance to individuals and groups around health, safety and well-being. They may also conduct fire risk assessments and audits in businesses and homes, fitting detection and suppression equipment if necessary. By doing this, firefighters actively contribute to reducing the risk of fire or injury. Firefighters work as part of a close-knit team of professionals that provides 24-hour response cover to resolve fire and rescue operational incidents. They adopt multi agency working principles with partners and other services to achieve a swift and successful conclusion. They will also need to be able to carry out tasks individually.
Firefighters could be employed in any of the fire services across England, the Armed Forces, Civil Aviation or within small private sector fire services that may be incorporated in other organisations such as manufacturers and engineering. The working day could include theoretical and practical training along with testing and maintaining equipment to ensure operational preparedness. It is essential a firefighter is prepared and ready to respond at all times when on duty. Firefighters must be able to carry out physically demanding work; at height, in enclosed spaces, and outdoors - working in all weather and environmental conditions. They could be called upon to treat injured casualties and deal with fatalities.
Heavy Vehicle Service & Maintenance Technician
A Heavy Vehicle (HV) technician services, inspects and repairs HVs, categorised by the Department of Transport as category N2 or N3, and associated trailers, with the associated ancillaries.
They work in either a dealership that focusses on a particular manufacturer, or for an independent garage, franchise or large fleet operator that deals with many different makes of vehicles. They work on all the systems found within the vehicle. The nature of the work ranges from replacing simple parts through to solving complex faults with the use of diagnostic methods and equipment. The day-to-day tasks faced by the technician are constantly changing, driven by the introduction of ever more complex technologies and diagnostic techniques. Today’s technician has to demonstrate expertise in the technical side of their role. They must have strong problem-solving skills and a good grasp of the theoretical and practical aspects of vehicles systems and associated ancillaries. They must be able to work independently but also operate as an effective team member, understanding how their workshop and the dealership/garage/branch functions from a commercial perspective, have good customer handling skills and identify ways in which they can work more efficiently. The growing complexity of today’s vehicles and the pressure to deliver a high-quality customer experience requires the retail automotive sector to attract and train high calibre individuals and this is reflected in the elements of the Standard described below.
HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or are a HR Manager in a small organisation. Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes. They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk. In a larger organisation they may also have responsibility for managing a small team – this aspect is outside the scope of this apprenticeship and will need to be covered separately by the employer.
There are three different apprenticeship within our Information Technology Team:-
An Infrastructure Technician provides support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisations productivity.
- The primary role of a network engineer is to design, install, maintain and support communication networks within an organisation or between organisations. Network engineers need to maintain high levels of operation of communication networks in order to provide maximum performance and availability for their users, such as staff, clients, customers and suppliers. They will understand network configuration, cloud, network administration and monitoring tools, and be able to give technical advice and guidance.
- The primary role of a software developer is to build and test simple, high-quality code across front end, logic and database layers. A developer will typically be working as part of a larger team, in which they will have responsibility for some of the straightforward elements of the overall project. The developer will need to be able to interpret design documentation and specifications. The customer requirements will typically be defined and agreed by more experienced or specialist members of the team, such as a business analyst or technical architect.
The primary role of a digital marketer is to define, design, build and implement digital campaigns across a variety of online and social media platforms to drive customer acquisition, customer engagement and customer retention. A digital marketer will typically be working as part of a team, in which they will have responsibility for some of the straightforward elements of the overall marketing plan or campaign. The marketer will work to marketing briefs and instructions. They will normally report to a digital marketing manager, a marketing manager or an IT Manager.
The work of procurement and supply professionals includes the process of procurement, or buying goods and services; however, these roles can be much broader than just procurement. These roles can extend to a huge range of related commercial activity such as influencing policy, financial analysis, engaging in contract law, and developing strategy to deliver services. The variety of goods and services that procurement professionals are responsible for is vast: goods could range from buying a plane to negotiating new stationery supply. Securing services could include: finding new and innovative IT systems, outsourcing translation services or closing a deal on a construction project for a new building.
Encompassing the entire procurement cycle, achieving the Level 4 in Procurement and Supply will enable an individual to use their breadth and depth of experience to position themselves as a fully effective commercially skilled professional with transferable skills and career options that span the public, private and charitable sectors. This will be supported by the attainment of a Level 4 Diploma with the Chartered Institute of Procurement & Supply (CIPS).
Projects can be defined and delivered within different contexts, across diverse industry sectors. They can be large or small. Every project needs to be managed to ensure its success, An associate project manager knows what needs to be achieved, how it will be achieved, how long it will take and how much it will cost, and works with the project team to achieve the required outcomes. Associate project managers need good planning, organisation, leadership, management and communication skills. An associate project manager utilises resources with suitable skills, qualifications, experience and knowledge to work together in a motivated and integrated team, with clearly defined reporting lines, roles, responsibilities and authorities. Dependent upon the size of the organisations and the complexity of projects, associate project managers’ job titles will vary, but typically they can include: assistant project manager, junior project manager, project team leader. Some organisations use ‘project manager’ as a generic job title.
Safety, Health & the Environment
The SHE Technician will be able to work in organisations of varying size and industry; the role could be based in one location or may involve travel across a range of contracts. The role will be partly office based and partly at the work front providing advice to others on how to work without harming themselves or others. The Technician will work with the management and delivery team of the organisation to advise on the statutory health, safety and environmental requirements as they affect the company’s operations. They will assist the management team in ensuring that the legal and company SHE requirements are implemented. On a daily basis the SHE Technician will assist to develop, review and check on the implementation of safe systems of work, deliver training (e.g. toolbox talks & inductions), investigate incidents, analyse data and present findings to the management team.
The SHE Technician will engage with all aspects of the organisation to support the embedment of a culture that ensures everyone is able to return to their family and friends unharmed every day whilst also protecting and enhancing the global land, air and water resources for future generations. This will be achieved by inspiring and influencing others to see the benefit of working responsibly, understanding the legal framework and showing how safety, health and environmental management can enhance operational activities
The main duties and tasks of a Surveying Technician are;
to collect information from inspections or visits to buildings, land and construction sites.
To take appropriate measurements of buildings, land or plans.
To meet with other professionals, clients, customers and others to obtain and provide information relating to land, property or construction.
To collect and record data relating to land, buildings or construction for technical use.
To manage work tasks relating to the area of practice.
To undertake costings and/or measurements and/or valuations using data collected from research.
To ensure a safe working environment for themselves and others
The main duties and tasks of a Surveyor are;
to provide professional advice and recommendations to clients relating to land, property or construction.
To manage client instructions from engagement to completion.
To liaise with other professionals.
To negotiate contracts and prices.
To analyse data relating to land, buildings or construction.
To follow due diligence in providing advice to clients.
To undertake detailed inspections of buildings, land or construction.
To analyse information from inspections or visits to buildings, land and construction sites