Customer Safety

KFRS is dedicated to keeping everyone safe … everywhere. Which is why an important part of our work is fire prevention – helping the people of Kent and Medway to do things that enable them to live safer lives at work, at home and on the roads. Our Customer Safety Teams are central to this work which they do in a variety of ways – by visiting and working with people in their homes, schools, businesses, and mentoring young people who have an unhealthy interest in fire.

Meet our amazing customer safety teams…

Safe and Well

With three-quarters of all fires still taking place in the home, our Safe and Well Team get to the heart of safety by visiting our customers in their homes. These home safety visits enable our team to give advice and support, ranging from helping customers to plan escape routes in the event of fire, to checking white goods and installing smoke alarms.  Our Safe and Well Team enable customers to feel more confident about home fire safety and help those who wish to live independently to do so for longer.


We are never too young to learn about fire safety and our Education Team are expert at helping young people to stay safe. Visiting schools across Kent and Medway, the team uses their skill, knowledge and experience to make learning about fire safety both fun and interactive. From reception to year 6, the team’s positive learning sessions provide fire safety advice children can share with their families. For secondary school visits, the team also engage young people in discussions about anti-social behaviour and personal safety, helping them to live safer lives. As well as visiting schools, our education team also attend KFRS events including our fun open days, engaging with visitors to help them stay safe.


Understanding the dangers of fire is important, particularly for young people. Where a young person has an unhealthy interest in, or fascination with fire, our Firesetters Team are here to help. Working with young people up to the age of 18, the team offer fire safety advice, education and mentoring. They also build a rapport with young people and their families, enabling positive discussions about the need to keep safe, the dangers of fire, and the consequences of their actions for both themselves and the community. The team also collaborate with other professionals ensuring families receive the support and guidance they need.  

What our people say

Gary Small photo

Gary, Safe and Well officer

Read Gary's interview

Joanne, Education Officer

Read Joanne's interview