Kent Fire & Rescue Service
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Free Safe and Well home visits

Update on our Safe and Well visits during the lockdown

Kent Fire and Rescue Service is still offering Safe and Well home visits and providing fire safety advice during the lockdown. We'll have a chat with you on the phone to start with, which will take about 20 minutes. Then if you need a home visit, we'll arrange one with you. Any visit to your home will be done as safely as possible, to protect you and our team.

If you would like to talk to us about a Safe and Well visit or have any fire safety worries about your home, please call our Safe and Well team on 0800 923 7000 (Monday to Friday 9am to 5pm, voicemail outside these hours) and we will be happy to get in touch.

We offer a free Safe and Well home visit service for people living in Kent and Medway 

From testing, fitting and relocating smoke alarms, to looking out for potential fire hazards and planning escape routes - one of our friendly home safety officers can help to make your home fire safe. Book a free visit for yourself or a loved one today. 

Let us help you feel safe and well
SAFE AND WELL Team NAME SAFE.jpg
Safe and Well Visit team

Help us understand who you are

Choose one of the options for further information and to book your free visit

If you are representing a partner agency, find out more about making a referral for someone else.

What happens during a Safe and Well visit?

A home safety officer or firefighter will visit your home at a time that’s convenient to you, and they’ll have an ID card which states they work for Kent Fire and Rescue Service. They’ll carry out some simple checks around your home, such as testing smoke alarms and making sure they’re in the best place – and they can install new ones if they’re needed and provide batteries too; all free of charge. If you have hearing or eyesight challenges we have special smoke alarms that flash and vibrate that can also be provided for free.

The officer will also identify any potential fire risks such as overloaded sockets, and talk about escape routes - going through what the best options are for you in your home in the event of a fire, and providing advice about how to enhance safety in your home.

The home safety officer is there to help make sure you’re safe, provide advice, and answer any questions you may have. The visit will take around 45 minutes, and by the end, you’ll have peace of mind that your home has been given a thumbs up for fire safety.

Safe and Well visits get a 10 from Len

Former Strictly Come Dancing head judge and Kent resident, Len Goodman, supports our safe and well visit service and is encouraging people to book a visit. 

Already had a Safe and Well visit?

We'd love to know what you think - please can you spare a few minutes to take a survey?

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